Shift Leader: Lead a Fast-Paced Team & Elevate Service

Potbelly Sandwich Works; Oak Brook (IL); On-site; USD 24,000 - 25,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Domestic Partnership Benefits

Paid Parental Leave

FSA/HSA with Employer Contribution

Commuter Benefits

401(k) with company match

Employee Assistance Program

Paid Time Off

Discount Program

Flexible Work Schedule

Career growth opportunities

Job summary

Potbelly Sandwich Works in Oak Brook, IL is seeking a friendly Shift Leader to guide a fast-paced team, ensure top product quality, and deliver outstanding customer service.

Requirements include at least 1 year of supervisory experience in a restaurant or retail setting, ability to stand for long periods, and food safety certification. Pay is $17.25–$17.75 per hour with digital tips, plus a comprehensive benefits package.

Qualifications

• Minimum 1 year supervisory experience in food service or retail.
• Must pass state Food Safety Certification.
• Strong communication and customer-service skills.
• Ability to stand for long hours and lift up to 50 pounds.

Responsibilities

• Lead team members on shifts and assign tasks.
• Ensure all safety and health standards are met.
• Count cash drawers and manage daily cash handling procedures.
• Prepare finished products (sandwiches, salads, soups, desserts) efficiently.
• Handle customer complaints and questions with professionalism.

Skills

Supervisory experience

Customer-focused mindset

Communication skills

Problem solving

Knife skills

Education

Food Safety Certification

Job description

Potbelly Sandwich Works in Oak Brook, IL is seeking a friendly Shift Leader to guide a fast-paced team, ensure top product quality, and deliver outstanding customer service.

Requirements include at least 1 year of supervisory experience in a restaurant or retail setting, ability to stand for long periods, and food safety certification. Pay is $17.25–$17.75 per hour with digital tips, plus a comprehensive benefits package.