Shift Leader — Fast-Paced Café Team Lead

Potbelly Sandwich Works; Algonquin (IL); On-site; USD 24,000 - 25,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Paid Parental Leave

401(k) with company match

Paid Time Off

Flexible Work Schedule

Career growth opportunities

Job summary

Potbelly Sandwich Works in Illinois is seeking a Shift Leader to guide a fast-paced team, ensuring top product quality and customer service while controlling shift costs. This role requires at least 1 year of supervisory restaurant/retail experience and a food safety certification.

You will lead shift operations, manage cash handling, and ensure health and safety standards. The position offers competitive pay, benefits, and opportunities for growth within the Potbelly Nation.

Qualifications

• Must be 18+ years old.
• Minimum 1 year supervisory experience in a restaurant or retail setting.
• Must pass and obtain a Food Safety Certification.
• Strong written and verbal communication skills.
• Ability to thrive in a fast-paced environment and solve problems.

Responsibilities

• Lead team members on shifts and assign tasks.
• Manage cash handling, draw counts, and daily reconciliation.
• Prepare quality finished products (sandwiches, salads, soups, etc.).
• Maintain health and safety standards and cleanliness.
• Restock food lines and manage inventory as needed.
• Address customer concerns and resolve issues promptly.

Skills

Customer service

Communication

Problem solving

Team leadership

Food safety awareness

Education

Food Safety Certification

Job description

Potbelly Sandwich Works in Illinois is seeking a Shift Leader to guide a fast-paced team, ensuring top product quality and customer service while controlling shift costs. This role requires at least 1 year of supervisory restaurant/retail experience and a food safety certification.

You will lead shift operations, manage cash handling, and ensure health and safety standards. The position offers competitive pay, benefits, and opportunities for growth within the Potbelly Nation.