Shift Leader: Lead a Fast-Paced Kitchen Team

Potbelly Sandwich Works; Vernon Hills (IL); On-site; USD 24,000 - 25,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) with company match

Paid Parental Leave

Flexible Work Schedule

Job summary

Potbelly Sandwich Works in Vernon Hills, IL is seeking a Shift Leader to guide a fast-paced team, ensuring product quality, outstanding customer service, and efficient shift operations. The role emphasizes leadership, training, and cost control.

Applicants must be at least 18, have 1 year of supervisory experience, and pass state Food Safety Certification. Potbelly offers competitive pay, benefits, and growth opportunities.

Qualifications

• At least 18 years old.
• Minimum 1 year supervisory experience in restaurant or retail.
• Must pass Food Safety Certification within state.
• Customer-first mindset and ability to thrive in a fast-paced environment.
• Strong written and verbal communication skills.
• Able to stand 8–9 hours and lift up to 50 pounds.

Responsibilities

• Lead team on shifts, assign tasks and provide feedback.
• Ensure security procedures and back-of-house standards are followed.
• Count drawers and follow cash handling procedures.
• Prepare quality finished products (sandwiches, salads, soups, cookies, etc.).
• Handle customer complaints and resolve issues promptly.
• Restock items and maintain cleanliness and organization.

Skills

Customer service

Communication skills

Leadership

Problem solving

Education

Food Safety Certification

Job description

Potbelly Sandwich Works in Vernon Hills, IL is seeking a Shift Leader to guide a fast-paced team, ensuring product quality, outstanding customer service, and efficient shift operations. The role emphasizes leadership, training, and cost control.

Applicants must be at least 18, have 1 year of supervisory experience, and pass state Food Safety Certification. Potbelly offers competitive pay, benefits, and growth opportunities.