Shift Leader — Lead a Fast-Paced Coffee Team (Flexible)

Baskin-Robbins; Town of Monroe (NY); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

401k

Mental health support (BetterHelp)

Paid time off

Healthcare options

Discounts

Job summary

Southpaw is seeking a Shift Leader to join our Dunkin’ leadership team in a fast-paced, guest-focused setting. You’ll lead by example, coach crew members, and keep operations smooth while upholding brand standards and safety.

If you’re a calm, proactive leader with a great attitude, this is your chance to grow with us. Join a franchisee environment that rewards teamwork, offers growth opportunities, and values high-quality service and a fun workplace culture.

Qualifications

• A people-first mindset with strong communication skills.
• Experience in food service, retail, or team leadership is a plus.
• Basic math and computer skills.
• A calm, focused leader who can think fast and act smart.
• A great attitude and commitment to keeping things clean, safe, and fun.

Responsibilities

• Leading by example and creating a positive, team-first atmosphere
• Coaching and motivating crew members to deliver awesome guest experiences
• Managing shift priorities, setting goals, and celebrating wins
• Following brand standards and safety guidelines to keep things running smoothly
• Solving problems on the fly and keeping the team focused and efficient
• Supporting training efforts and helping team members grow

Skills

Leadership

Communication

Coaching

Guest experience

Team motivation

Job description

Southpaw is seeking a Shift Leader to join our Dunkin’ leadership team in a fast-paced, guest-focused setting. You’ll lead by example, coach crew members, and keep operations smooth while upholding brand standards and safety.

If you’re a calm, proactive leader with a great attitude, this is your chance to grow with us. Join a franchisee environment that rewards teamwork, offers growth opportunities, and values high-quality service and a fun workplace culture.