Shift Leader: Lead a Fast-Paced Coffee Team

Baskin-Robbins; Oshkosh (WI); On-site; USD 19,000 - 25,000; Full time

Job summary

Baskin-Robbins is seeking a Shift Leader for a Dunkin’ franchise in Oshkosh, WI. You’ll be the go-to person during your shift, guiding teammates, ensuring fast, friendly service, and upholding brand standards.

You’ll train crew, manage prep, inventory, and cash handling, and step in for the manager when needed. A positive attitude, strong communication, and willingness to work mornings, weekends, and holidays are required.

Qualifications

• Previous experience in food service or retail (leadership experience is a plus!)
• A positive attitude and strong communication skills
• Ability to multitask and stay cool under pressure
• Willingness to work flexible hours, including early mornings, weekends, and holidays
• A team-first mindset and a passion for great coffee and customer service
• Must be at least 18 years of age
• You’re fluent in English and eligible to work in the U.S.

Responsibilities

• Lead by example and support your team in delivering top-notch guest service
• Keep operations running smoothly - prepping food, managing inventory, or handling cash
• Train and coach crew members to be their best
• Ensure the store stays clean, safe, and welcoming by upholding all Food Safety, Brand, and Network standards
• Step in for the manager when needed, help make key decisions

Skills

Leadership experience

Communication skills

Multitasking

Customer service

Flexibility

Job description

Baskin-Robbins is seeking a Shift Leader for a Dunkin’ franchise in Oshkosh, WI. You’ll be the go-to person during your shift, guiding teammates, ensuring fast, friendly service, and upholding brand standards.

You’ll train crew, manage prep, inventory, and cash handling, and step in for the manager when needed. A positive attitude, strong communication, and willingness to work mornings, weekends, and holidays are required.