Shift Leader | Lead Coffee Team & Guest Experience

Dunkin' Donuts; Oshkosh (WI); On-site; USD 30,000 - 38,000; Full time

Job summary

Dunkin' Donuts in Oshkosh, WI is seeking a Shift Leader to guide a fast-paced team and deliver top-notch guest service. You’ll oversee daily operations, support staff, and ensure quality food and beverage while upholding safety and brand standards.

The role requires a positive attitude, clear communication, the ability to multitask under pressure, and flexibility for early mornings, weekends, and holidays. Candidates must be 18+, fluent in English, and eligible to work in the United States.

Qualifications

• Previous experience in food service or retail; leadership experience is a plus.
• Positive attitude and strong communication skills.
• Ability to multitask and stay cool under pressure.
• Willingness to work flexible hours, including early mornings, weekends and holidays.
• A team-first mindset and a passion for great coffee and customer service.
• Must be at least 18 years of age.
• Fluent in English and eligible to work in the U.S.

Responsibilities

• Lead by example and support your team in delivering top-notch guest service.
• Keep operations running smoothly - prepping food, managing inventory, or handling cash.
• Train and coach crew members to be their best.
• Ensure the store stays clean, safe, and welcoming by upholding all Food Safety, Brand, and Network standards.
• Step in for the manager when needed, help make key decisions.

Skills

Previous experience in food service or

Leadership experience is a plus

Positive attitude

Strong communication skills

Multitasking

Stay cool under pressure

Flexible hours (early mornings, -Week

Team-first mindset

Love for coffee and customer service

18+ years old

English fluency, eligible to work in U

Job description

Dunkin' Donuts in Oshkosh, WI is seeking a Shift Leader to guide a fast-paced team and deliver top-notch guest service. You’ll oversee daily operations, support staff, and ensure quality food and beverage while upholding safety and brand standards.

The role requires a positive attitude, clear communication, the ability to multitask under pressure, and flexibility for early mornings, weekends, and holidays. Candidates must be 18+, fluent in English, and eligible to work in the United States.