Shift Leader: Drive Team & Guest Experience

Dunkin/Baskin - Manitowoc; Manitowoc (WI); On-site; USD 19,000 - 23,000; Full time

Job summary

Dunkin/Baskin - Manitowoc is hiring a Shift Leader to energize a fast-paced team and ensure top-notch guest experiences. You’ll lead by example, coach crew, and help manage daily operations from food prep to cash handling.

This role requires a positive attitude, strong communication, and the ability to multitask under pressure while offering flexible hours, including early mornings, weekends, and holidays. Join a brand where coffee and customer service are truly celebrated.

Qualifications

• Experience in food service or retail leadership is preferred.
• Strong communication and customer service skills.
• Ability to multitask and stay calm under pressure.
• Willingness to work flexible hours, including mornings, weekends, and holidays.
• Team-first mindset and passion for great coffee and guest service.

Responsibilities

• Lead by example and support your team in delivering guest service excellence.
• Keep store operations running smoothly; prep food, manage inventory, handle cash.
• Train and coach crew members to reach their best potential.
• Maintain a clean, safe, and welcoming workspace in accordance with brand standards.
• Step in for the manager when needed and assist with key decisions.

Skills

Leadership

Communication

Team player

Multitasking

Flexibility

Job description

Dunkin/Baskin - Manitowoc is hiring a Shift Leader to energize a fast-paced team and ensure top-notch guest experiences. You’ll lead by example, coach crew, and help manage daily operations from food prep to cash handling.

This role requires a positive attitude, strong communication, and the ability to multitask under pressure while offering flexible hours, including early mornings, weekends, and holidays. Join a brand where coffee and customer service are truly celebrated.