Shift Leader — Lead a Fast-Paced Café Team

Dunkin' Donuts; Boardman (FL); On-site; USD 1,791,000 - 2,480,000; Full time

Benefits offered by this job

Competitive Bi-Weekly Pay

Employee Discounts – Coffee and Donuts

Medical and Dental Insurance (full‑tme

Career Advancement Opportunities

Flexible Scheduling

Job summary

Dunkin' Donuts franchise is seeking a Shift Leader to coach Crew Members, execute brand standards, and deliver a great guest experience on each shift. You will set goals, assign tasks, and motivate the team in a fast-paced environment.

Responsibilities include prioritizing guests, training staff, managing shift duties, and ensuring quality, service, and cleanliness while controlling costs. Franchisee will be your employer, with benefits and growth opportunities available.

Qualifications

• Must be fluent in spoken and written English.
• Strong math and writing skills.
• Able to adapt to changing business needs.
• Restaurant/retail supervisory experience preferred.
• Guest focus—anticipate and exceed guest expectations.
• Problem solving and decision making.
• Build effective teams and celebrate success.

Responsibilities

• Hold guests as highest priority and model exceptional guest service.
• Talk employees in and out of position on each shift, assign responsibilities, provide feedback, and recognize achievements.
• Deploy team members to meet guests' needs and service standards.
• Support training of Crew Members as directed by General Manager.
• Communicate goals and hold team accountable for performance.
• Drive urgency to satisfy guests and resolve issues.
• Ensure systems and procedures are followed to control costs and quality.
• Enforce restaurant standards, marketing initiatives, and safety policies.

Job description

Dunkin' Donuts franchise is seeking a Shift Leader to coach Crew Members, execute brand standards, and deliver a great guest experience on each shift. You will set goals, assign tasks, and motivate the team in a fast-paced environment.

Responsibilities include prioritizing guests, training staff, managing shift duties, and ensuring quality, service, and cleanliness while controlling costs. Franchisee will be your employer, with benefits and growth opportunities available.