Shift Leader: KPI-Driven Retail Team Lead

MINISO USA; Cincinnati (OH); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

MINISO USA membership program

Job summary

MINISO USA is seeking a Shift Leader in Cincinnati to assist the Store Manager with daily store operations, training associates, and delivering exceptional customer service. You will drive sales, manage cash handling, and maintain visual merchandising while promoting the store’s membership program.

The role requires 1+ years as a keyholder/supervisor in retail, strong leadership, and the ability to travel between store locations as needed.

Qualifications

• High school diploma or equivalent; associate degree preferred.
• 1+ years of experience as a keyholder, supervisor, or shift leader in retail.
• Ability to travel between store locations as needed.
• Strong leadership, interpersonal and customer engagement skills.

Responsibilities

• Lead by example to drive sales, meet store KPI goals, and exceed customer expectations.
• Assist the store manager in training and developing sales associates to ensure strong product knowledge and customer engagement on the sales floor & at the register.
• Help support daily operations, including replenishment, fronting, store maintenance, cash handling, and merchandising.
• Maintain store appearance, ensure proper stock levels, and implement visual merchandising updates.
• Open and close the store, ensuring the store is recovered and clean and in compliance with safety and operational procedures.
• Be empowered to resolve customer concerns professionally and elevate issues to Store Manager when necessary.
• Support Loss Prevention efforts and ensure adherence to all company policies designed to prevent loss.
• Maintain a professional attitude, demonstrating enthusiasm and sincerity that aligns with MINISO USA’s customer commitment.
• Process sales transactions accurately and efficiently using point-of-sale systems.
• Participate in store promotions and sales events to support overall business objectives.
• Strong leadership, interpersonal, and conflict-resolution skills.
• Ability to multitask and maintain composure in a fast-paced environment.
• Basic knowledge of retail operations and POS systems.
• Ability to travel between store locations as needed.
• High school diploma or equivalent; associate degree preferred.
• 1+ years of experience as a keyholder, supervisor, or shift leader, preferably in the retail industry.

Skills

Leadership

Customer service

Multitasking

Conflict resolution

Retail operations

Cash handling

Training associates

Education

High school diploma

Associate degree preferred

Tools

POS systems

Job description

MINISO USA is seeking a Shift Leader in Cincinnati to assist the Store Manager with daily store operations, training associates, and delivering exceptional customer service. You will drive sales, manage cash handling, and maintain visual merchandising while promoting the store’s membership program.

The role requires 1+ years as a keyholder/supervisor in retail, strong leadership, and the ability to travel between store locations as needed.