Shift Leader: Inspire Teams, Elevate Guest Experience

ZAX Zax LLC; Conover (NC); On-site; USD 32,000 - 40,000; Full time

Job summary

Zax LLC is seeking a Shift Leader to supervise operations, guide the team, and ensure guest satisfaction. You will train staff, delegate duties, and maintain safety and quality standards across shifts.

Responsibilities include coaching team members, resolving issues, managing shift goals, and ensuring compliance with company policies. This role emphasizes leadership, reliability, and a customer-first approach within a fast-paced restaurant environment.

Qualifications

• Must be 18 years of age or older.
• Ability to work a flexible schedule including days, nights, weekends, and holidays.
• Demonstrates leadership qualities and ability to interact cooperatively with others.
• Follows company standards and local laws with regards to employee time punches.
• Strong interpersonal and verbal communication skills.
• Technological savvy and knowledge of required company software and tools.

Responsibilities

• Lead shift by managing product, process, and people to execute operations.
• Train, coach, and develop team members and communicate performance concerns to leadership.
• Resolve guest complaints in a friendly and respectful manner to uphold guest satisfaction.
• Maintain safety, quality, and cleanliness standards across the shift.
• Plan and delegate shift duties; ensure opening/closing tasks are completed on time.
• Monitor inventory, handle deliveries, and ensure proper stocking of products.

Skills

Leadership

Flexible schedule

People management

Customer service

Problem solving

Communication

Attention to safety

Team coaching

Job description

Zax LLC is seeking a Shift Leader to supervise operations, guide the team, and ensure guest satisfaction. You will train staff, delegate duties, and maintain safety and quality standards across shifts.

Responsibilities include coaching team members, resolving issues, managing shift goals, and ensuring compliance with company policies. This role emphasizes leadership, reliability, and a customer-first approach within a fast-paced restaurant environment.