Shift Leader: Lead Teams & Elevate Guest Experience

ZAX Zax LLC; Newberry (SC); On-site; USD 1,653,000 - 2,480,000; Full time

Benefits offered by this job

Free meals on shift

50% off meals off shift

Flexible schedule

Early access to pay

Opportunities to Advance

401(k) with employer match

Medical, Dental, Vision Insurance

Short & Long-Term Disability

Employer-Paid Life Insurance

Job summary

Zax LLC is hiring a Shift Leader to manage product, process, and people for each shift in the restaurant. You will supervise, assign tasks, and respond to guest concerns while driving safety, quality, and efficiency.

The role emphasizes training, coaching, and aligning team actions with shift goals and brand standards. As a leader, you will mentor staff, monitor performance, and ensure policies are followed.

Qualifications

• Must be 18 years of age or older.
• Must have reliable transportation.
• Ability to work a flexible schedule including days, nights, weekends, and holidays.
• Part-time: Available to work 9 to 28 hours per week.
• Full-time: Available to work 32 to 40 hours per week.
• Successful completion of background check.
• Demonstrates leadership qualities, organizational skills, and ability to interact cooperatively with others.
• Follows company standards and local laws with regards to employee time punches.
• Strong interpersonal and verbal communication skills.
• Technological savvy; knowledge of required company software and tools.
• Strong problem-solving skills.
• Ability to multi-task and manage time effectively.
• Conflict resolution skills.
• Ability to make sound judgements and decisions which align with company standards and values.
• Servant leader mindset.
• Leadership experience preferred.

Responsibilities

• Complete all training requirements including: Zaxbys Shift Leader Development Plan Food Safety Certification Any additional training required by Zax LLC.
• Create a culture of high-performance and train and coach team members to meet all company standards.
• Mentor, coach, and develop team members and communicate performance concerns to your General Manager.
• Prioritize the guest and team member experience and resolve complaints and concerns in a friendly and respectful manner.
• Create and maintain a positive culture and healthy team morale through recognition and leading by example.
• Communicate shift goals and motivate team members to meet goals and perform to their highest ability level.
• Delegate tasks to team members and supervise performance during a shift.
• Maintain operational standards and ensure compliance with all Zaxby’s Franchising LLC and Zax LLC guidelines, policies, and procedures.
• Ensure service, product quality, and cleanliness standards are consistently upheld.
• Enhance guest experiences by ensuring that team members satisfy and exceed guest expectations.

Skills

Leadership

Team Management

Communication

Training & Coaching

Problem-Solving

Time Management

Customer Service

POS Software

Tools

POS Software

Job description

Zax LLC is hiring a Shift Leader to manage product, process, and people for each shift in the restaurant. You will supervise, assign tasks, and respond to guest concerns while driving safety, quality, and efficiency.

The role emphasizes training, coaching, and aligning team actions with shift goals and brand standards. As a leader, you will mentor staff, monitor performance, and ensure policies are followed.