Shift Leader: Elevate Sales, Coaching & Store Ops

Minis; Fargo (ND); On-site; USD 45,847,000 - 51,577,000; Full time

Job summary

MINISO USA is seeking a Shift Leader to assist the Store Manager with daily operations, training, and delivering exceptional customer service. The role focuses on driving KPIs, maintaining store standards, and promoting the store’s membership program to build customer loyalty.

You will lead by example on the sales floor, train staff, manage cash handling, merchandising, and POS transactions, and help execute promotions to boost results.

Qualifications

• High school diploma or equivalent; associate degree preferred.
• 1+ years of experience as a keyholder, supervisor, or shift leader in retail.
• Strong leadership and conflict-resolution skills.
• Willingness to travel between store locations as needed.

Responsibilities

• Lead by example to drive sales, meet store KPI goals, and exceed customer expectations.
• Assist the store manager in training and developing sales associates to ensure strong product knowledge and customer engagement on the sales floor and at the register.
• Help support daily operations, including replenishment, fronting, store maintenance, cash handling, and merchandising.
• Maintain store appearance, ensure proper stock levels, and implement visual merchandising updates.
• Open and close the store, ensuring the store is recovered and clean and in compliance with safety and operational procedures.
• Resolve customer concerns professionally and escalate issues to Store Manager when necessary.
• Support Loss Prevention efforts and ensure adherence to all company policies designed to prevent loss.
• Process sales transactions accurately and efficiently using point-of-sale systems.
• Participate in store promotions and sales events to support overall business objectives.

Skills

Leadership

Customer service

Cash handling

Retail operations

POS systems

Education

High school diploma or equivalent

Job description

MINISO USA is seeking a Shift Leader to assist the Store Manager with daily operations, training, and delivering exceptional customer service. The role focuses on driving KPIs, maintaining store standards, and promoting the store’s membership program to build customer loyalty.

You will lead by example on the sales floor, train staff, manage cash handling, merchandising, and POS transactions, and help execute promotions to boost results.