Retail Shift Leader: Lead Sales, Training & Service

Miniso; Happy Valley (OR); On-site; USD 22,000 - 31,000; Full time

Job summary

MINISO USA is seeking a Shift Leader to support the Store Manager in daily operations, training associates, and delivering exceptional customer service. You will drive sales, manage opening/closing, cash handling, merchandising, and LP compliance while promoting the store's membership program to build loyalty.

The ideal candidate has 1+ year of retail leadership experience, strong communication and multitasking skills, and a high school diploma (associate degree preferred).

Qualifications

• High school diploma or equivalent; associate degree preferred.
• 1+ years of experience as a keyholder, supervisor, or shift leader in retail.
• Strong leadership, interpersonal, and conflict-resolution skills.
• Ability to travel between store locations as needed.
• Basic knowledge of retail operations and POS systems.

Responsibilities

• Lead by example to drive sales and meet KPI goals.
• Assist Store Manager in training and developing associates.
• Support daily operations including replenishment, cash handling, and merchandising.
• Open and close the store and ensure security and cleanliness.
• Promote the store’s membership program to foster loyalty.
• Process sales transactions accurately using POS systems.
• Support loss prevention and adhere to company policies.

Skills

Leadership

Interpersonal skills

Conflict resolution

Multitasking

Retail operations

Education

High School Diploma

Associate Degree Preferred

Tools

POS systems

Job description

MINISO USA is seeking a Shift Leader to support the Store Manager in daily operations, training associates, and delivering exceptional customer service. You will drive sales, manage opening/closing, cash handling, merchandising, and LP compliance while promoting the store's membership program to build loyalty.

The ideal candidate has 1+ year of retail leadership experience, strong communication and multitasking skills, and a high school diploma (associate degree preferred).