Shift Leader - Inspire Fast-Paced Guest Experience

Dunkin' | Askar Management; Southington (CT); On-site; USD 32,000 - 42,000; Full time

Job summary

Dunkin is seeking an energetic Shift Leader to help run the restaurant team and deliver an exceptional guest experience. You will support the Restaurant Manager by overseeing daily operations, coaching team members, maintaining brand standards, and ensuring every shift runs efficiently.

The ideal candidate is a positive leader who thrives in a fast-paced environment, motivates others, and delivers outstanding customer service to guests.

Qualifications

• Basic computer skills.
• Fluent in spoken and written English.
• Previous leadership experience in retail, restaurant or hospitality preferred.
• Ability to work in a fast-paced environment.

Responsibilities

• Lead and motivate Team Members during each shift.
• Delegate tasks and communicate shift goals and priorities.
• Coach employees with timely, constructive feedback.
• Support onboarding and training of new Team Members.
• Foster a positive, respectful, and team-oriented work environment.
• Perform all Team Member responsibilities as needed.
• Support the Restaurant Manager in achieving operational and sales goals.
• Ensure all food, beverage, and service standards are consistently met.
• Monitor food quality, cleanliness, and overall restaurant appearance.

Skills

Basic leadership

Team leadership

Customer service

English fluency

Job description

Dunkin is seeking an energetic Shift Leader to help run the restaurant team and deliver an exceptional guest experience. You will support the Restaurant Manager by overseeing daily operations, coaching team members, maintaining brand standards, and ensuring every shift runs efficiently.

The ideal candidate is a positive leader who thrives in a fast-paced environment, motivates others, and delivers outstanding customer service to guests.