Shift Leader: Fast-Paced Team Coach & Guest Experience

Dunkin'; Reynoldsburg (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Dunkin' is seeking a Shift Leader to coach and guide team members during each shift, ensuring Brand standards and guest service excellence. You will support the Restaurant Manager in achieving operational goals, manage tasks, and uphold food safety and cash handling procedures in a fast-paced environment.

The role requires leadership experience in retail or hospitality, strong communication skills, and the ability to motivate staff while maintaining high standards of service and efficiency.

Qualifications

• Must be at least 18 years old.
• HS Diploma or GED preferred.
• Previous leadership experience in retail, restaurant or hospitality.
• Strong communication and guest service skills.
• Basic computer skills.

Responsibilities

• Perform all responsibilities of restaurant team members.
• Support the Restaurant Manager in meeting operational goals and execution.
• Ensure Brand standards are met throughout shift including preparation of food and beverages.
• Communicate shift priorities, goals and results to restaurant team members.
• Complete shift deployment plans for shifts to ensure positions are adequately supported.
• Coach restaurant team members as needed throughout a shift providing timely, constructive and clear feedback.
• Delegate tasks and responsibilities effectively, ensuring smooth workflow and efficient use of resources.
• Support the training of restaurant team members as needed.
• Perform oversight of franchisee safety, security and profitability policies/processes throughout a shift.
• Communicate clearly with the next Shift Leader to help prepare him/her for shift.
• Ensure Food Safety standards are met.
• Manage Inventory throughout the shift.
• Provide great guest service and coach restaurant team members to do the same.
• Handle customer complaints, conflicts, and emergencies, make quick decisions to resolve issues and maintain a positive reputation for the restaurant.
• Manage cash over/short during shift and ensures restaurant team members are following cash franchisee management policies.
• Monitor employee attendance, punctuality, and adherence to company policies.

Skills

Leadership

Customer service

Cash handling

Food safety

English fluency

Education

HS Diploma or GED

Job description

Dunkin' is seeking a Shift Leader to coach and guide team members during each shift, ensuring Brand standards and guest service excellence. You will support the Restaurant Manager in achieving operational goals, manage tasks, and uphold food safety and cash handling procedures in a fast-paced environment.

The role requires leadership experience in retail or hospitality, strong communication skills, and the ability to motivate staff while maintaining high standards of service and efficiency.