Shift Leader: Inspire a Welcoming Café Team

Caribou Coffee; Chaska (MN); On-site; USD 16,531 - 28,929; Full time

Job summary

Caribou Coffee is seeking a Shift Leader to oversee store operations in partnership with the General Manager or Assistant General Manager. You will guide the team to achieve goals, ensure product knowledge, cleanliness, and guest connections during shifts, while upholding SOPs and brand values.

The role requires leadership experience in a fast-paced environment, a flexible schedule including early mornings and weekends, and a commitment to customer service excellence within a community-focused

Qualifications

• At least 1 year of leadership, restaurant, retail or customer service experience required.
• Ability to work early mornings, evenings, some holidays and/or weekends.
• Must be at least 18 years of age.

Responsibilities

• Demonstrates mastery of the DOING of Team Member with ease, enthusiasm and excellence.
• Lead shifts that focus on team engagement and guest satisfaction with an unwavering commitment to Make Fun Happen.
• Thinks strategically about maximizing product sales and waste management.
• Demonstrates “total store vision” to take ownership of the look and feel of the store.
• Knowledgeable about the deployment for the day, and the roles and responsibilities associated.
• Consistently leverages effective communication on the floor during the shift.

Skills

Leadership

Customer service

Team management

Communication

Education

High school diploma or GED

Job description

Caribou Coffee is seeking a Shift Leader to oversee store operations in partnership with the General Manager or Assistant General Manager. You will guide the team to achieve goals, ensure product knowledge, cleanliness, and guest connections during shifts, while upholding SOPs and brand values.

The role requires leadership experience in a fast-paced environment, a flexible schedule including early mornings and weekends, and a commitment to customer service excellence within a community-focused