Shift Leader in Training: Build Operations & People Skills

Fiesta Restaurant Group; Boca Raton (FL); On-site; USD 19,000 - 25,000; Full time

Job summary

Pollo Tropical in Boca Raton is seeking a Shift/Team Leader in Training (SIT) to gain hands-on experience in restaurant operations and leadership. You will support daily management tasks, coach hourly team members, and help maintain food safety and guest service standards.

The role emphasizes collaboration with the leadership team, learning to supervise shifts, and developing skills for future leadership opportunities within Pollo Tropical.

Qualifications

• Must be at least 18 years of age.
• High school diploma or GED required.
• 6 months of experience in the restaurant industry, preferably in a team support or leadership role.
• Familiarity with technology systems, including Outlook, internal company tools, and HRIS platforms preferred.
• Strong verbal and written communication skills in English.
• Desire to grow in leadership, build team development skills, and contribute to operational excellence.

Responsibilities

• Learn to supervise and guide hourly team members during assigned shifts to ensure product quality, efficiency, and exceptional guest service.
• Assist in planning and overseeing shift responsibilities while learning safety, food safety, sanitation, and security procedures.
• Support team engagement by practicing coaching, communication, and motivation techniques.
• Observe and participate in daily pre-shift meetings (huddles) to align on goals, service standards, and operational priorities.
• Model high standards of guest service and assist in resolving guest concerns with urgency and care.
• Learn to maintain regulatory and company compliance, and support facility cleanliness and equipment upkeep.
• Foster a safe and inclusive work environment by observing and reporting team or guest incidents promptly.
• Assist with basic administrative tasks including scheduling, inventory checks, and cash handling procedures.
• Shadow leadership during team member development activities, including training and onboarding.
• Practice proper decision-making in high-pressure environments and develop problem-solving abilities.
• Demonstrate adaptability, curiosity, and a positive mindset while learning in a dynamic team setting.
• Follow all company policies and perform other duties as assigned.

Skills

Supervision

Guest service

Coaching

Communication

Team engagement

Education

High school diploma or GED

Tools

Outlook

HRIS platforms

Job description

Pollo Tropical in Boca Raton is seeking a Shift/Team Leader in Training (SIT) to gain hands-on experience in restaurant operations and leadership. You will support daily management tasks, coach hourly team members, and help maintain food safety and guest service standards.

The role emphasizes collaboration with the leadership team, learning to supervise shifts, and developing skills for future leadership opportunities within Pollo Tropical.