Shift Leader: Hospitality-Driven Ops Lead

Sweetgreen; Millbrae (CA); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Competitive wages

Medical, dental, and vision coverage

Paid vacation and parental leave

Free meal per shift

401(k)

Job summary

Sweetgreen is seeking a Shift Leader to guide daily restaurant operations, lead with energy and accountability, and help grow healthier communities through real food. You’ll model performance, coach teammates, and ensure service runs smoothly during each shift.

You’ll focus on hospitality, food quality, and operational standards, managing pace and priorities while supporting a positive team culture and strong guest experiences.

Qualifications

• 1+ year of experience in a Shift Leader or Supervisor role.
• Strong hospitality mindset and guest focus.
• Proven ability to coach and motivate a team.
• Organized, calm under pressure, detail oriented.

Responsibilities

• Lead shifts with a hospitality-first mindset, ensuring every guest is welcomed and heard.
• Manage pace, priorities, and execution across the floor to keep service smooth.
• Step in at any station to model performance and teamwork.
• Coach team members to elevate service, food quality, and standards.
• Uphold food safety, cleanliness, and organization throughout shifts.

Skills

Leadership

Hospitality

Team motivation

Operational excellence

Multitasking

Job description

Sweetgreen is seeking a Shift Leader to guide daily restaurant operations, lead with energy and accountability, and help grow healthier communities through real food. You’ll model performance, coach teammates, and ensure service runs smoothly during each shift.

You’ll focus on hospitality, food quality, and operational standards, managing pace and priorities while supporting a positive team culture and strong guest experiences.