Shift Leader: Elevate Guest Service & Team Performance

Dunkin - HZ Coffee Group; Cypress (AL); On-site; USD 17,000 - 22,000; Full time

Job summary

Dunkin - HZ Coffee Group is seeking a Shift Leader to coach Team Members, execute Brand standards, and deliver exceptional guest service during shifts. The role involves setting shift goals, assigning tasks, and providing timely feedback to drive performance.

The Shift Leader will support the Restaurant Manager in achieving operational goals, supervise food and beverage prep, maintain food safety, and manage inventory and cash handling while ensuring a positive guest experience during every

Qualifications

• Basic computer skills.
• Fluent in spoken and written English.
• Previous leadership experience in retail, restaurant or hospitality preferred.

Responsibilities

• Perform all responsibilities of restaurant team members
• Support the Restaurant Manager in meeting operational goals and execution
• Ensure Brand standards are met throughout shift including preparation of food and beverages
• Communicate shift priorities, goals and results to restaurant team members
• Coach restaurant team members as needed throughout a shift providing timely, constructive and clear feedback
• Support the training of restaurant team members as needed
• Perform oversight of franchisee safety, security and profitability policies/processes throughout a shift
• Communicate clearly with the next Shift Leader to help prepare him/her for shift
• Ensure Food Safety standards are met
• Manage Inventory throughout the shift
• Provide great guest service and coaches restaurant team members to do the same
• Schedule restaurant team members for shifts
• Manage cash over/short during shift and ensures restaurant team members are following cash franchisee management policies

Skills

Basic computer skills

Fluent in English

Job description

Dunkin - HZ Coffee Group is seeking a Shift Leader to coach Team Members, execute Brand standards, and deliver exceptional guest service during shifts. The role involves setting shift goals, assigning tasks, and providing timely feedback to drive performance.

The Shift Leader will support the Restaurant Manager in achieving operational goals, supervise food and beverage prep, maintain food safety, and manage inventory and cash handling while ensuring a positive guest experience during every