Shift Leader: Guest Service & Ops Coach

Dunkin' / Baskin Robbins; Baytown (TX); On-site; USD 17,000 - 22,000; Full time

Job summary

Dunkin' / Baskin Robbins in Baytown, TX seeks a Shift Leader to coach team members, ensure brand standards, and deliver guests great service during each shift.

You will set shift priorities, assign tasks, monitor performance, and support training while partnering with the Restaurant Manager to hit daily operational goals. This role requires clear communication, constructive feedback, and a proactive approach to food safety and quality.

Qualifications

• Coaching Restaurant Team Members to meet standards
• Assist Restaurant Manager in goals and operations
• Ensure food and beverage prep aligns with brand standards
• Communicate shift priorities and results to the team
• Provide timely, constructive feedback and training support

Responsibilities

• Perform all responsibilities of restaurant team members
• Support the Restaurant Manager in meeting operational goals and execution
• Ensure Brand standards are met throughout shift including preparation of food and beverages
• Communicate shift priorities, goals and results to restaurant team members
• Coach restaurant team members as needed throughout a shift providing timely, constructive and clear feedback
• Support the training of restaurant team members as needed

Job description

Dunkin' / Baskin Robbins in Baytown, TX seeks a Shift Leader to coach team members, ensure brand standards, and deliver guests great service during each shift.

You will set shift priorities, assign tasks, monitor performance, and support training while partnering with the Restaurant Manager to hit daily operational goals. This role requires clear communication, constructive feedback, and a proactive approach to food safety and quality.