Shift Leader – Guest Experience & Operations Lead

Hong Kong Study Skills Research Institute; Baytown (TX); On-site; USD 30,000 - 45,000; Full time

Job summary

The Hong Kong Study Skills Research Institute is hiring a Shift Leader for its Dunkin’/Baskin Robbins location in Baytown, TX. In this role, you'll coach team members, support the Restaurant Manager, and ensure operational goals are met.

Ideal candidates will have previous leadership experience in a retail or restaurant environment and possess strong problem-solving skills. This position demands a commitment to guest service and adherence to food safety standards.

Qualifications

• Basic computer skills.
• Fluent in spoken and written English.
• Previous leadership experience in retail, restaurant or hospitality preferred.

Responsibilities

• Perform all responsibilities of restaurant team members.
• Support the Restaurant Manager in meeting operational goals.
• Ensure Brand standards are met throughout shift.
• Communicate priorities, goals and results to team members.
• Coach team members with feedback and training.

Skills

Coaching

Guest service

Problem solving

Inventory management

Education

Leadership experience in retail, restaurant or hospitality

Job description

The Hong Kong Study Skills Research Institute is hiring a Shift Leader for its Dunkin’/Baskin Robbins location in Baytown, TX. In this role, you'll coach team members, support the Restaurant Manager, and ensure operational goals are met.

Ideal candidates will have previous leadership experience in a retail or restaurant environment and possess strong problem-solving skills. This position demands a commitment to guest service and adherence to food safety standards.