Shift Leader: Guest Experience & Team Performance

Ontario Trillium Foundation; Kill Devil Hills (NC); In loco; USD 17.000 - 21.000; Tempo pieno

Descrizione del lavoro

Little Caesars is seeking a Shift Leader to oversee daily shift operations, guest experience, sales performance, and adherence to brand standards in Kill Devil Hills, NC. You will lead the team, assign tasks, train staff, and ensure policy compliance on safety and security during opening/closing duties.

You will promote in-store promotions, manage cash handling, and uphold product quality while resolving guest concerns and driving a positive guest experience on every shift.

Mansioni

• Lead team members on shifts, including assigning tasks (cleaning, line duties, opening/closing duties), providing feedback and training
• Utilize the huddle board to effectively position the teamKnow and support appropriate personnel policies, labor laws and safety procedures
• Ensure all security procedures are executed (safe procedures, open/close procedures etc.)
• Transition into opening/closing duties
• Make guests really happy by providing great guest service
• Resolve guest complaints/issues
• Lead team members to open, transition, and close shifts
• Manage and organize the line and delegate duties to team members
• Know and uphold standards for product quality
• Work the line as needed
• Promote sales on the shift through suggestive selling and knowledge on in-store promotions
• Execute and support all food safety requirements and practice
• Control food costs, labor, waste, and cash on the shift
• Count drawers and follow proper daily cash handling procedures
• Complete additional e-learning as required

Descrizione del lavoro

Little Caesars is seeking a Shift Leader to oversee daily shift operations, guest experience, sales performance, and adherence to brand standards in Kill Devil Hills, NC. You will lead the team, assign tasks, train staff, and ensure policy compliance on safety and security during opening/closing duties.

You will promote in-store promotions, manage cash handling, and uphold product quality while resolving guest concerns and driving a positive guest experience on every shift.