Shift Leader — Guest Experience & Team Coaching

J000524 JIB Fresno Foods; Madera (CA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Employee meals

Discounts

Job summary

Jack in the Box Fresno Foods seeks a hands-on Team Leader to guide shifts, mentor crew members, and ensure guests receive outstanding service. You’ll set the example for speed, quality, and teamwork while collaborating with management to keep operations running smoothly.

This role is ideal for someone ready to advance into leadership, focusing on guest experience, training, and a positive, inclusive workplace. Flexible scheduling and growth opportunities are offered.

Qualifications

• Experience in fast food or customer service preferred.
• Strong communication and problem-solving abilities.
• Ability to lead by example in a fast-paced environment.
• Dependability, professionalism, and integrity.
• Commitment to treating everyone with respect.

Responsibilities

• Lead and support crew members during assigned shifts.
• Set the example for excellent guest service and teamwork.
• Assist with opening and closing duties as assigned.
• Ensure food quality, speed of service, and cleanliness standards are met.
• Coach, train, and motivate team members on the floor.
• Help resolve guest concerns professionally and respectfully.
• Monitor food safety, sanitation, and cash-handling procedures.
• Communicate effectively with managers and team members.

Skills

Leadership

Customer service

Communication

Problem-solving

Lead by example

Dependability

Job description

Jack in the Box Fresno Foods seeks a hands-on Team Leader to guide shifts, mentor crew members, and ensure guests receive outstanding service. You’ll set the example for speed, quality, and teamwork while collaborating with management to keep operations running smoothly.

This role is ideal for someone ready to advance into leadership, focusing on guest experience, training, and a positive, inclusive workplace. Flexible scheduling and growth opportunities are offered.