Shift Leader: Guest Experience & Team Coach

Baskin-Robbins; Fort Lauderdale (FL); On-site; USD 18,000 - 22,000; Full time

Job summary

Baskin-Robbins in Fort Lauderdale, FL seeks a Shift Leader to coach team members and ensure high-quality guest service during each shift. You will assist in meeting operational goals, maintaining Brand standards, and training staff as needed.

The role requires leadership experience in retail/foodservice, basic computer skills, and fluent English. You will work on-site, schedule shifts, and uphold food safety throughout operations.

Qualifications

• Basic computer skills.
• Fluent English, both spoken and written.
• Previous leadership experience in retail, restaurant or hospitality preferred.

Responsibilities

• Perform all responsibilities of restaurant team members.
• Support the Restaurant Manager in meeting operational goals.
• Ensure Brand standards are met throughout shift including preparation of food and beverages.
• Communicate shift priorities, goals and results to restaurant team members.
• Coach restaurant team members with timely, constructive and clear feedback.
• Support the training of restaurant team members as needed.
• Perform oversight of franchisee safety, security and profitability policies/processes throughout a shift.
• Communicate clearly with the next Shift Leader to help prepare them for shift.
• Ensure Food Safety standards are met.
• Manage inventory throughout the shift.
• Provide great guest service and coach team members to do the same.
• Schedule restaurant team members for shifts.
• Manage cash over/short during shift and ensure adherence to cash policies.

Skills

Leadership

Guest service

Teamwork

Coaching

Communication

Fluent English

Job description

Baskin-Robbins in Fort Lauderdale, FL seeks a Shift Leader to coach team members and ensure high-quality guest service during each shift. You will assist in meeting operational goals, maintaining Brand standards, and training staff as needed.

The role requires leadership experience in retail/foodservice, basic computer skills, and fluent English. You will work on-site, schedule shifts, and uphold food safety throughout operations.