Shift Leader: Guest Experience & Team Coach

Rensko Holdings; Van Wert (OH); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading restaurant franchise in Van Wert, Ohio is seeking a Shift Supervisor to oversee team member activities and ensure high standards of people management, guest experience, and operational efficiency. The role includes training team members, handling guest service complaints, and ensuring compliance with health and safety policies. Candidates must be at least 16 years old, possess strong leadership skills, and be able to manage multiple tasks efficiently. This position offers an opportunity to foster a positive work environment while delivering exceptional guest experiences.

Qualifications

• Must be 16 years of age or older.
• Ability to stand for long periods of time without a break.
• Frequent reaching and manual dexterity required.

Responsibilities

• Supervise team members to ensure tasks are completed.
• Respond to guest service complaints and resolve issues.
• Maintain compliance with health and safety legislation.
• Assist in recruitment and retention strategies.
• Train and orientate new team members.

Skills

Leadership

Team motivation

Customer service

Problem solving

Health and safety compliance

Job description

A leading restaurant franchise in Van Wert, Ohio is seeking a Shift Supervisor to oversee team member activities and ensure high standards of people management, guest experience, and operational efficiency. The role includes training team members, handling guest service complaints, and ensuring compliance with health and safety policies. Candidates must be at least 16 years old, possess strong leadership skills, and be able to manage multiple tasks efficiently. This position offers an opportunity to foster a positive work environment while delivering exceptional guest experiences.