Shift Leader: Guest Experience & Team Coach

Cafua Management Company, a Dunkin Franchisee; Lee (MA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health insurance

401k per company policy

Job summary

Cafua Management Company, a Dunkin franchisee, seeks a Shift Leader to support restaurant operations and drive guest satisfaction in Lee, MA. The role focuses on leading a team, training crew, and ensuring service speed, accuracy, and quality.

Ideal candidates have restaurant or supervisory experience, basic math and computer skills, and open availability for all shifts. This on-site position offers opportunities to develop leadership and operations acumen within a well-established franchise

Qualifications

• Fluent English is required.
• Experience in restaurant, retail, or supervisory roles preferred.
• Basic computer skills expected for scheduling and POS tasks.
• Open availability to work all shifts is necessary.

Responsibilities

• Lead the team to ensure guest satisfaction and fast, accurate service.
• Train and coach new and existing crew members.
• Assist Restaurant Manager and supervise shifts to meet standards and goals.
• Ensure food safety, cleanliness, and proper product appearance during shifts.

Skills

Fluent in English

Restaurant supervision

Basic computer skills

Open availability

Education

High School diploma

Job description

Cafua Management Company, a Dunkin franchisee, seeks a Shift Leader to support restaurant operations and drive guest satisfaction in Lee, MA. The role focuses on leading a team, training crew, and ensuring service speed, accuracy, and quality.

Ideal candidates have restaurant or supervisory experience, basic math and computer skills, and open availability for all shifts. This on-site position offers opportunities to develop leadership and operations acumen within a well-established franchise