Guest-First Shift Leader: Lead & Grow

Dunkin' - Cafua Mgmt Co A Dunkin' Franchisee 556 Dutton St; Lowell (MA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Health insurance

401k

Job summary

Dunkin' - Cafua Management Co, a Dunkin' franchisee, seeks a Shift Leader to drive guest-focused service and oversee daily operations. You will train staff, ensure accurate orders, and uphold speed and safety standards across Drive Thru and Front Counter.

Responsibilities include coaching a team, maintaining merchandising standards, and contributing to guest satisfaction programs while supporting the Restaurant Manager. Location: Lowell, MA. Health insurance and 401k are offered.

Qualifications

• Fluent in English.
• Restaurant, retail, or supervisory experience.
• Basic computer skills.
• At least 18 years of age.
• Basic writing skills.
• High School diploma, or equivalent.
• Basic math skill and financial acumen.
• Must have open availability to work all shifts.
• Capable of standing for 6+ hours and for lifting up to 30lbs.

Responsibilities

• Holds the guest as their highest priority and models exceptional guest service.
• Empowers the team to satisfy guests and resolve problems.
• Ensures all orders are completed accurately and within speed of service standards.
• Monitors and adjusts products according to merchandising and appearance standards.
• Educates on the Guest Satisfaction Survey program and ensures receipts are issued with each order.
• Ensures service with speed at Drive Thru and Front Counter.

Skills

Fluent in English

Restaurant/retail experience

Supervisory experience

Basic computer skills

Age 18+

Basic writing skills

High school diploma or equivalent

Basic math & financial acumen

Open availability

Stamina for 6+ hrs & lift 30 lbs

Education

High School diploma or equivalent

Job description

Dunkin' - Cafua Management Co, a Dunkin' franchisee, seeks a Shift Leader to drive guest-focused service and oversee daily operations. You will train staff, ensure accurate orders, and uphold speed and safety standards across Drive Thru and Front Counter.

Responsibilities include coaching a team, maintaining merchandising standards, and contributing to guest satisfaction programs while supporting the Restaurant Manager. Location: Lowell, MA. Health insurance and 401k are offered.