Shift Leader: Coach Team & Elevate Guest Experience

Dunkin' Donuts; Maryland; On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Competitive wages

Awesome team-oriented environment

Growth opportunities

Job summary

A Dunkin' franchisee is seeking a Shift Leader to coach Crew Members, uphold Brand standards, and deliver a friendly guest experience.

You will set goals, provide job assignments, and motivate others while celebrating successes and giving timely feedback, with focus on safety and sanitation.

Previous cafe or quick service experience is preferred; you’ll join a competitive, team‑oriented environment with growth opportunities.

Qualifications

• Provide excellent guest satisfaction, service speed, and product quality
• Previous experience working in a cafe or quick service restaurant preferred
• Show passion about results by setting compelling targets and delivering on commitments
• Meet safety and sanitation standards
• Anticipate and understand guests’ needs and exceed their expectations
• Works well in a team environment

Responsibilities

• The Shift Leader will coach Crew Members to execute Brand standards and deliver a great guest experience
• Set goals, provide job assignments, and motivate others, celebrating successes and providing timely feedback

Skills

Coaching

Guest service

Teamwork

Feedback

Job description

A Dunkin' franchisee is seeking a Shift Leader to coach Crew Members, uphold Brand standards, and deliver a friendly guest experience.

You will set goals, provide job assignments, and motivate others while celebrating successes and giving timely feedback, with focus on safety and sanitation.

Previous cafe or quick service experience is preferred; you’ll join a competitive, team‑oriented environment with growth opportunities.