Shift Leader - Drive Guest Experience & Team Growth

Dunkin' Donuts; Leesburg (VA); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Competitive wages

Awesome team-oriented environment

Lots of potential for growth withinthe

Job summary

Dunkin' Donuts in Leesburg, VA is seeking a motivated Shift Leader to coach Crew Members, uphold brand standards, and ensure quick, friendly guest experiences.

You will set goals, assign tasks during shifts, monitor safety and sanitation, and help drive guest satisfaction in a fast-paced cafe environment. Strong teamwork and communication are essential. The role offers growth opportunities and requires reliability, punctuality, and a positive attitude.

Qualifications

• Previous experience in a cafe or quick service environment is preferred.
• Ability to coach and motivate team members to meet brand standards.
• Commitment to safety, sanitation, and guest satisfaction.

Responsibilities

• Coach Crew Members throughout shifts to deliver fast, friendly service.
• Set goals, assign tasks, and provide timely feedback.
• Maintain safety and sanitation standards and uphold brand quality.
• Anticipate guest needs and ensure a positive team environment.

Skills

Team leadership

Customer service

Communication

Job description

Dunkin' Donuts in Leesburg, VA is seeking a motivated Shift Leader to coach Crew Members, uphold brand standards, and ensure quick, friendly guest experiences.

You will set goals, assign tasks during shifts, monitor safety and sanitation, and help drive guest satisfaction in a fast-paced cafe environment. Strong teamwork and communication are essential. The role offers growth opportunities and requires reliability, punctuality, and a positive attitude.