Shift Leader: Guest Experience & Team Coach

dunkinco; Irving (TX); On-site; USD 35,000 - 45,000; Full time

Job summary

Quality Brand Group LLC, a franchisee of Dunkin', is seeking a Shift Leader in Irving, Texas. This role involves managing operational processes to ensure a friendly guest experience during the shift. The Shift Leader is responsible for overseeing Crew Members, ensuring compliance with food safety regulations, and monitoring team performance.

The ideal candidate will possess leadership skills, a focus on guest satisfaction, and the ability to communicate effectively with team members. This position requires the ability to lift weights and adhere to strict uniform standards.

Qualifications

• Must be able to fluently speak/read English.
• Restaurant, retail, or supervisory experience preferred.
• Be physically and mentally capable of learning to operate standard restaurant equipment.

Responsibilities

• Oversee the preparation of products according to operational and quality standards.
• Provide leadership, direction, and coaching to Crew Members throughout the shift.
• Ensure restaurant standards and marketing initiatives are properly executed.

Skills

Guest Focus

Problem Solving

Team Leadership

Communication

Education

Fluency in English

Restaurant/Retail/Supervisory Experience

Job description

Quality Brand Group LLC, a franchisee of Dunkin', is seeking a Shift Leader in Irving, Texas. This role involves managing operational processes to ensure a friendly guest experience during the shift. The Shift Leader is responsible for overseeing Crew Members, ensuring compliance with food safety regulations, and monitoring team performance.

The ideal candidate will possess leadership skills, a focus on guest satisfaction, and the ability to communicate effectively with team members. This position requires the ability to lift weights and adhere to strict uniform standards.