Shift Leader: Guest Experience & Team Coach

dunkinco; Garland (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

Quality Brand Group LLC, a franchisee of Dunkin’, is seeking a Shift Leader in Garland, Texas. The Shift Leader is responsible for managing team dynamics, ensuring operational excellence, and delivering a great guest experience during assigned shifts.

The ideal candidate will have experience in a restaurant or retail setting, providing leadership, direction, and coaching to Crew Members. Strong communication and problem-solving skills are essential, along with a passion for results and guest focus.

Qualifications

• Must be able to fluently speak/read English.
• Restaurant, retail, or supervisory experience preferred.
• Be physically and mentally capable of operating standard restaurant equipment.

Responsibilities

• Manage team to deliver great guest experience.
• Provide leadership and coaching to Crew Members.
• Ensure operational and food quality standards are met.

Skills

Fluent English

Math skills

Guest Focus

Problem Solving

Team Building

Job description

Quality Brand Group LLC, a franchisee of Dunkin’, is seeking a Shift Leader in Garland, Texas. The Shift Leader is responsible for managing team dynamics, ensuring operational excellence, and delivering a great guest experience during assigned shifts.

The ideal candidate will have experience in a restaurant or retail setting, providing leadership, direction, and coaching to Crew Members. Strong communication and problem-solving skills are essential, along with a passion for results and guest focus.