Shift Leader: Guest Experience & Operations Coach

Ontario Trillium Foundation; Delmar (NY); On-site; USD 21,000 - 28,000; Full time

Job summary

Dunkin' | IVO Garcia is hiring a Shift Leader to guide Crew Members during each shift, ensuring adherence to brand standards and delivering a friendly guest experience.

You will set goals, assign tasks, motivate the team, and provide timely feedback to celebrate successes and improve performance in a fast-paced Dunkin' environment. Experience in supervising food-service teams is helpful in Delmar, NY.

Qualifications

• Supervisory experience in fast-paced food-service environments preferred.
• Strong communication and coaching skills are essential.

Responsibilities

• Coach Crew Members throughout shifts to uphold brand standards and deliver a friendly guest experience.
• Set goals, provide job assignments, motivate the team and give timely feedback to celebrate successes and drive improvement.

Skills

Team leadership

Customer service

Job description

Dunkin' | IVO Garcia is hiring a Shift Leader to guide Crew Members during each shift, ensuring adherence to brand standards and delivering a friendly guest experience.

You will set goals, assign tasks, motivate the team, and provide timely feedback to celebrate successes and improve performance in a fast-paced Dunkin' environment. Experience in supervising food-service teams is helpful in Delmar, NY.