Shift Leader: Guest Experience & Team Champion

Long John Silver's; Worth (CA); On-site; USD 38,000 - 52,000; Full time

Job summary

Long John Silver's in Worth, CA is seeking a motivated Shift Manager to lead our team and deliver outstanding guest experiences. You will oversee crew, ensure food safety, manage staffing, and drive profitability through smart operations and customer focus.

The role emphasizes teamwork, high energy, and a commitment to quality service in a fast-paced environment. Experience as a team member and completion of Shift Manager Training are required, with reliable transportation and a readiness to

Qualifications

• Must be 18 years of age or older.
• High School Diploma or Equivalent
• Minimum of 3 months’ experience performing as a team member
• Completed Shift Manager Training
• Take absolute pride in everything you do
• Value customer service and positively impact our guests' experience
• Work well in a fast-paced environment
• Practice high quality food and cleanliness standards
• Bring an upbeat energy and positive attitude to the team
• Has a commitment to timeliness and a sense of urgency

Responsibilities

• Guarantees 100% satisfaction for every LJS guest.
• Resolves customer concerns promptly using BAM! to ensure they leave happy and satisfied.
• Inspires and motivates crew members and restaurant management to exceed performance expectations.
• Leads the team in collecting and acting upon Voice of the Customer (VOC) feedback.
• Ensures optimal staffing levels to consistently meet guest service needs.
• Fosters a culture of teamwork, respect, and accountability among all crew members and management.
• Commits to delivering positive engagement during every guest interaction.
• Ensures all ingredients and menu items are properly stored, handled, prepared, and presented with the highest standards of food safety, accuracy, and quality.

Job description

Long John Silver's in Worth, CA is seeking a motivated Shift Manager to lead our team and deliver outstanding guest experiences. You will oversee crew, ensure food safety, manage staffing, and drive profitability through smart operations and customer focus.

The role emphasizes teamwork, high energy, and a commitment to quality service in a fast-paced environment. Experience as a team member and completion of Shift Manager Training are required, with reliable transportation and a readiness to