Shift Leader: Drive Guest Delight & Team Excellence

Long John Silver's; Midland (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

Long John Silver’s is seeking a motivated Shift Manager to lead our team and deliver outstanding guest experiences. You will ensure high-quality service, manage staffing, and uphold food safety standards in a fast-paced environment.

Join a crew-focused culture that values teamwork, accountability, and a positive energy to drive sales and guest satisfaction across our Midland, Texas locations.

Qualifications

• Must be 18 years of age or older.
• High School Diploma or Equivalent.
• Minimum of 3 months’ experience performing as a team member.
• Must have reliable transportation and the ability to work rotating shifts.
• Completed Shift Manager Training.

Responsibilities

• Guarantees 100% satisfaction for every LJS guest.
• Resolves customer concerns promptly using BAM! to ensure they leave happy and satisfied.
• Inspires and motivates crew members and restaurant management to exceed performance expectations.
• Leads the team in collecting and acting upon Voice of the Customer (VOC) feedback.
• Ensures optimal staffing levels to consistently meet guest service needs.
• Fosters a culture of teamwork, respect, and accountability among all crew members and management.
• Delivers a come-back quality experience through outstanding service and flavor.
• Maintains a clean, safe, and welcoming environment for both guests and team members.
• Creates an inviting atmosphere that encourages repeat visits.

Skills

Customer service

Team leadership

Food safety

Scheduling

Communication

Urgency

Education

High School Diploma or Equivalent

Job description

Long John Silver’s is seeking a motivated Shift Manager to lead our team and deliver outstanding guest experiences. You will ensure high-quality service, manage staffing, and uphold food safety standards in a fast-paced environment.

Join a crew-focused culture that values teamwork, accountability, and a positive energy to drive sales and guest satisfaction across our Midland, Texas locations.