Shift Lead: Drive World-Class Guest Experiences

Long John Silver's; Gary (IN); On-site; USD 17,000 - 21,000; Full time

Job summary

Long John Silver's is seeking a motivated Shift Manager to lead our team and ensure outstanding guest experiences in a fast-paced seafood restaurant.

You will supervise crew, maintain food safety quality, manage scheduling and inventory, and drive profitability while upholding PIRATE values.

The role requires 18+, HS Diploma, 3 months of team-member experience, Shift Manager Training, reliable transport, and a proactive, upbeat attitude.

Qualifications

• Must be 18 years of age or older.
• High School Diploma or Equivalent.
• Minimum of 3 months’ experience performing as a team member.
• Must have reliable transportation and the ability to work rotating shifts.
• Completed Shift Manager Training.
• Take absolute pride in everything you do.
• Value customer service and hold the ability to positively impact our guests’ experience.
• Work well in a fast-paced environment.
• Practice high quality food and cleanliness standards.
• Bring an upbeat energy and positive attitude to the team.

Responsibilities

• Guarantees 100% guest satisfaction by leading the team.
• Resolves guest concerns promptly and maintains service standards.
• Motivates crew and management to exceed performance expectations.
• Leads team in collecting and acting on VOC feedback.
• Ensures staffing levels meet guest service needs.
• Maintains food safety, quality, and cleanliness standards.
• Drives profitability by managing operations and minimizing waste.

Skills

Customer service

Team leadership

Time management

Communication

Education

High School Diploma or Equivalent

Job description

Long John Silver's is seeking a motivated Shift Manager to lead our team and ensure outstanding guest experiences in a fast-paced seafood restaurant.

You will supervise crew, maintain food safety quality, manage scheduling and inventory, and drive profitability while upholding PIRATE values.

The role requires 18+, HS Diploma, 3 months of team-member experience, Shift Manager Training, reliable transport, and a proactive, upbeat attitude.