Shift Leader: Elevate Guest Experience & Team Performance

Long John Silver's; Louisville (KY); On-site; USD 38,000 - 52,000; Full time

Job summary

Long John Silver's in Louisville, KY is seeking a motivated Shift Manager to lead the team and deliver outstanding guest experiences daily. You will drive service quality, maintain food safety standards, and manage staff scheduling to meet guest needs in a fast-paced setting.

Join a team that values teamwork, accountability, and excellence as you mentor crew members and support restaurant management to achieve goals and deliver a consistently exceptional dining experience.

Qualifications

• Must be 18 years of age or older.
• Minimum of 3 months’ experience performing as a team member.
• Must have reliable transportation and the ability to work rotating shifts.
• Completed Shift Manager Training.
• Take pride in everything you do and value customer service.

Responsibilities

• Guarantees 100% satisfaction for every LJS guest.
• Resolves customer concerns promptly using BAM! to ensure they leave happy.
• Inspires and motivates crew members and restaurant management to exceed expectations.
• Leads the team in collecting and acting on VOC feedback.
• Ensures optimal staffing levels to meet guest service needs.
• Drives profitability by managing product projections and minimizing waste.

Skills

Customer service

Team leadership

Communication

Time management

Education

High School Diploma or Equivalent

Job description

Long John Silver's in Louisville, KY is seeking a motivated Shift Manager to lead the team and deliver outstanding guest experiences daily. You will drive service quality, maintain food safety standards, and manage staff scheduling to meet guest needs in a fast-paced setting.

Join a team that values teamwork, accountability, and excellence as you mentor crew members and support restaurant management to achieve goals and deliver a consistently exceptional dining experience.