Restaurant Shift Lead — Guest Experience Champion

Long John Silver's; Springfield (IL); On-site; USD 32,000 - 52,000; Full time

Job summary

Long John Silver's is seeking a motivated Shift Manager to lead our team and deliver outstanding guest experiences. You will supervise crew, ensure high standards of service, food safety, and cleanliness, and drive efficiency during fast-paced shifts.

Join a culture that values teamwork, accountability, and continuous improvement as we strive to provide great seafood and memorable experiences for every guest.

Qualifications

• Experience delivering friendly, efficient guest service.
• Ability to motivate and supervise restaurant crew.
• Strong communication across teams and with guests.

Responsibilities

• Guarantees 100% guest satisfaction and resolves concerns quickly.
• Inspires and motivates crew to exceed performance expectations.
• Leads team in gathering and acting on VOC feedback.
• Maintains proper staffing to meet guest service needs.
• Ensures food safety standards and accurate presentation of menu items.
• Drives profitability by controlling waste and inventory.

Skills

Customer service

Team leadership

Communication

Problem solving

Education

High School Diploma or Equivalent

Tools

Cash handling

Job description

Long John Silver's is seeking a motivated Shift Manager to lead our team and deliver outstanding guest experiences. You will supervise crew, ensure high standards of service, food safety, and cleanliness, and drive efficiency during fast-paced shifts.

Join a culture that values teamwork, accountability, and continuous improvement as we strive to provide great seafood and memorable experiences for every guest.