Shift Lead: Elevate Guest Experience & Team

Long John Silver's; Michigan City (IN); On-site; USD 21,000 - 28,000; Full time

Job summary

Long John Silver's in the United States is seeking a motivated Shift Manager to lead our team and deliver outstanding guest experiences.

You will ensure 100% guest satisfaction, coach crew, supervise operations, manage staffing, and uphold food safety and quality standards in a fast-paced restaurant.

Join us and be part of a team that embraces PIRATE values and delivers great fish meals with bell-ring moments. Prior training as Shift Manager and willingness to work rotating shifts are required.

Qualifications

• Must be 18 years of age or older
• High School Diploma or Equivalent
• Minimum of 3 months’ experience performing as a team member
• Must have reliable transportation and the ability to work rotating shifts
• Completed Shift Manager Training
• Take absolute pride in everything you do
• Value customer service and hold the ability to positively impacts our guests' experience
• Work well in a fast-paced environment
• Practice high quality food and cleanliness standards
• Bring an upbeat energy and positive attitude to the team
• Has a commitment to timeliness and a sense of urgency
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, procedure manuals, and training materials
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals computing rate, ratio, and percent

Responsibilities

• Guarantees 100% satisfaction for every LJS guest.
• Resolves customer concerns promptly using BAM! to ensure they leave happy and satisfied.
• Inspires and motivates crew members and restaurant management to exceed performance expectations.
• Leads the team in collecting and acting upon Voice of the Customer (VOC) feedback.
• Ensures optimal staffing levels to consistently meet guest service needs.
• Fosters a culture of teamwork, respect, and accountability among all crew members and management.
• Commits to delivering a come-back quality experience through outstanding service and flavor.
• Maintains a clean, safe, and welcoming environment for both guests and team members.
• Embraces a clean as you go approach, ensuring all interior and exterior areas, furnishings, and equipment remain spotless and in excellent condition.
• Creates an inviting atmosphere that encourages repeat visits.
• Provides ongoing motivation and support, setting clear team goals and identifying opportunities for training and skill enhancement.
• Serves as a resource for crew members, addressing questions, resolving concerns, and ensuring adherence to quality and operational guidelines.
• Communicates sales goals, deadlines, and expectations effectively to the team.
• Gains expertise in sales forecasting, scheduling, inventory management, and performance reporting.
• Ensure compliance with cash control, security, safety, and food quality standards.
• Performs additional duties as assigned by restaurant management.

Job description

Long John Silver's in the United States is seeking a motivated Shift Manager to lead our team and deliver outstanding guest experiences.

You will ensure 100% guest satisfaction, coach crew, supervise operations, manage staffing, and uphold food safety and quality standards in a fast-paced restaurant.

Join us and be part of a team that embraces PIRATE values and delivers great fish meals with bell-ring moments. Prior training as Shift Manager and willingness to work rotating shifts are required.