Shift Manager: Guest Experience & Team Leadership

Long John Silver's; Indiana (PA); On-site; USD 20,664,000 - 27,552,000; Full time

Job summary

Long John Silver's is seeking a motivated Shift Manager to lead our crew and deliver outstanding guest experiences. You will supervise team members, manage daily operations, and ensure food safety and quality across shifts.

Bring 18+ years of age, a high school diploma or equivalent, and 3 months of team-member experience. Training completion and a positive, proactive attitude are required to succeed in this fast-paced environment.

Qualifications

• Must be 18 years of age or older.
• High School Diploma or Equivalent.
• Minimum of 3 months’ experience performing as a team member.
• Must have reliable transportation and the ability to work rotating shifts.
• Completed Shift Manager Training.
• Take absolute pride in everything you do.
• Value customer service and positively impact our guests' experience.
• Work well in a fast-paced environment.
• Practice high quality food and cleanliness standards.
• Bring an upbeat energy and positive attitude to the team.
• Commitment to timeliness and a sense of urgency.
• Ability to read and interpret safety rules and training materials.
• Ability to perform basic math calculations.

Responsibilities

• Guarantees 100% satisfaction for every LJS guest.
• Resolves customer concerns promptly using BAM! to ensure they leave happy and satisfied.
• Inspires and motivates crew members and restaurant management to exceed performance expectations.
• Leads the team in collecting and acting upon VOC feedback.
• Ensures optimal staffing levels to meet guest service needs.
• Fosters a culture of teamwork, respect, and accountability among crew and management.
• Delivers a positive engagement during every guest interaction.
• Ensures all ingredients and menu items are stored, handled, prepared, and presented to high standards of food safety and quality.
• Drives profitability by managing product projections and minimizing waste.
• Delivers a come-back quality experience through outstanding service and flavor.
• Maintains a clean, safe, and welcoming environment for guests and team members.
• Embraces a clean as you go approach to keep areas spotless.
• Creates an inviting atmosphere that encourages repeat visits.
• Provides ongoing motivation and training opportunities for the team.

Skills

Customer service

Team leadership

Communication

Fast-paced environment

Food safety

Education

High School Diploma or Equivalent

Job description

Long John Silver's is seeking a motivated Shift Manager to lead our crew and deliver outstanding guest experiences. You will supervise team members, manage daily operations, and ensure food safety and quality across shifts.

Bring 18+ years of age, a high school diploma or equivalent, and 3 months of team-member experience. Training completion and a positive, proactive attitude are required to succeed in this fast-paced environment.