Shift Leader: Guest Experience Champion

Long John Silver's

Kansas

On-site

USD 38,000 - 52,000

Full time

3 days ago

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Job summary

Long John Silver's in Kansas is seeking a motivated Shift Manager to lead a fast-paced team and ensure outstanding guest experience. You will supervise crew, manage operations, drive profitability, and uphold food safety and quality standards.

The role requires 18+ years, a high school diploma, and prior team-member experience. You will train staff, schedule shifts, resolve customer concerns, and maintain a welcoming dining environment that reflects our PIRATE values and commitment to service.

Qualifications

Must be 18+ years old.
High School Diploma or Equivalent required.
Minimum of 3 months’ experience performing as a team member.
Must have reliable transportation and the ability to work rotating shifts.
Completed Shift Manager Training.

Responsibilities

Guarantees 100% satisfaction for every LJS guest.
Resolves customer concerns promptly using BAM! to ensure they leave happy and satisfied.
Inspires and motivates crew members and restaurant management to exceed performance expectations.
Leads the team in collecting and acting upon Voice of the Customer (VOC) feedback.
Ensures optimal staffing levels to meet guest service needs.
Drives profitability by effectively managing product projections and minimizing waste.