Shift Leader: Guest Experience & Restaurant Ops

Jamba Juice Company; Denver (CO); Hybrid; USD 21,000 - 26,000; Full time

Job summary

Jamba is seeking a Team Leader to assist daily restaurant operations and lead shifts in the absence of the General Manager. You will help maintain food quality, service, cleanliness, safety, and sanitation while handling issues with team members, suppliers, and guests.

This hourly role requires leadership over FOH and BOH duties, ensuring standards and costs are managed and that guests have a positive experience. Training and adherence to policies are essential.

Qualifications

• High School Diploma or equivalent.

Responsibilities

• The ability to provide supervision during assigned shifts.
• Provides team members, and guests with a positive experience and atmosphere.
• Manages both FOH and BOH shift responsibilities to help manage daily labor controls and costs as assigned by management.
• Monitors speed of service to ensure a positive guest experience.
• Assists with guest comments and complaints.
• Supervises daily shifts to ensure company standards, product quality, and cleanliness are maintained.
• Assists in the ongoing training of team members, including new hires as well as existing staff to make certain company procedures and processes are followed.
• Helps encourage adherence to uniform policy and standards.
• Ensures proper cash handling procedures are followed.
• Opens and closes the restaurant in the absence of upper management.
• All other duties as assigned by management.

Education

High School Diploma or equivalent

Job description

Jamba is seeking a Team Leader to assist daily restaurant operations and lead shifts in the absence of the General Manager. You will help maintain food quality, service, cleanliness, safety, and sanitation while handling issues with team members, suppliers, and guests.

This hourly role requires leadership over FOH and BOH duties, ensuring standards and costs are managed and that guests have a positive experience. Training and adherence to policies are essential.