Shift Leader: Guest Experience & Ops Coach

Dunkin' Donuts; De Motte (IN); On-site; USD 17,000 - 21,000; Full time

Job summary

Dunkin' Donuts in De Motte, IN is seeking a Shift Leader to coach team members, execute brand standards, and deliver great guest service during your shift. You will set goals, assign tasks, manage inventory and cash handling, schedule staff, and support the Restaurant Manager in achieving operational goals while maintaining food safety and franchisee policies.

This role requires basic computer skills, fluent English, and prior leadership experience in retail, restaurant, or hospitality.

Qualifications

• Basic computer skills.
• Fluent in spoken and written English.
• Previous leadership experience in retail, restaurant or hospitality preferred.

Responsibilities

• Perform all responsibilities of restaurant team members
• Support the Restaurant Manager in meeting operational goals and execution
• Ensure Brand standards are met throughout shift including preparation of food and beverages
• Communicate shift priorities, goals and results to restaurant team members
• Coach restaurant team members as needed throughout a shift providing timely, constructive and clear feedback
• Support the training of restaurant team members as needed
• Perform oversight of franchisee safety, security and profitability policies/processes throughout a shift
• Communicate clearly with the next Shift Leader to help prepare him/her for shift
• Ensure Food Safety standards are met
• Manage Inventory throughout the shift
• Provide great guest service and coaches restaurant team members to do the same
• Schedule restaurant team members for shifts
• Manage cash over/short during shift and ensures restaurant team members are following cash franchisee management policies

Skills

Leadership experience

Customer service

Team coordination

Fluent English

Job description

Dunkin' Donuts in De Motte, IN is seeking a Shift Leader to coach team members, execute brand standards, and deliver great guest service during your shift. You will set goals, assign tasks, manage inventory and cash handling, schedule staff, and support the Restaurant Manager in achieving operational goals while maintaining food safety and franchisee policies.

This role requires basic computer skills, fluent English, and prior leadership experience in retail, restaurant, or hospitality.