Shift Leader: Guest Experience & Ops Champion

NAYA - 500 Boylston; Boston (MA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, and vision insurance

Commuter benefits

Employee discounts and free meals

Growth opportunities

Job summary

A leading hospitality firm in Boston is seeking a qualified individual for a leadership position. The role requires overseeing store operations, managing costs, and developing a guest-first culture. Candidates should have 2+ years of leadership experience, strong communication skills, and the ability to adapt in a fast-paced environment. This position offers competitive pay and opportunities for growth at every level, alongside benefits such as medical insurance and employee discounts.

Qualifications

• 2+ years of related leadership experience at a similar caliber concept.
• Strong written and verbal communication skills; must be proficient in English.
• Demonstrates positive leadership characteristics to inspire team members.

Responsibilities

• Ensure store profitability by driving sales and managing costs.
• Hire, train, and evaluate team members.
• Actively engage with guests and handle complaints.

Skills

Leadership experience

Strong communication skills

Adaptability

Time management

Problem-solving

Tools

Microsoft Office

Gmail

Job description

A leading hospitality firm in Boston is seeking a qualified individual for a leadership position. The role requires overseeing store operations, managing costs, and developing a guest-first culture. Candidates should have 2+ years of leadership experience, strong communication skills, and the ability to adapt in a fast-paced environment. This position offers competitive pay and opportunities for growth at every level, alongside benefits such as medical insurance and employee discounts.