Shift Leader: Guest Experience & Ops Champion

NAYA - 15 MetroTech Center; New York (NY); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, and vision insurance

Commuter benefits

Employee discounts

Growth opportunities

Job summary

A renowned hospitality group is seeking a dedicated Operations Manager to ensure store profitability, lead team development, and enhance guest relations. You will be responsible for driving sales, managing costs, and optimizing operational processes. The ideal candidate has over 2 years of leadership experience, strong communication skills, and the ability to thrive in a fast-paced environment. This position offers competitive pay and various benefits to promote employee welfare and growth.

Qualifications

• 2+ years of related leadership experience at a similar caliber concept.
• Strong written and verbal communication skills; must be proficient in English.
• Exhibits strong time-management and organizational skills.

Responsibilities

• Ensure store profitability by driving sales and managing costs.
• Hire, train, and evaluate team members in conjunction with the General Manager.
• Actively engage with guests and address complaints.

Skills

Leadership

Communication

Time Management

Customer Service

Tools

Microsoft Office

Job description

A renowned hospitality group is seeking a dedicated Operations Manager to ensure store profitability, lead team development, and enhance guest relations. You will be responsible for driving sales, managing costs, and optimizing operational processes. The ideal candidate has over 2 years of leadership experience, strong communication skills, and the ability to thrive in a fast-paced environment. This position offers competitive pay and various benefits to promote employee welfare and growth.