Shift Leader: Guest Experience & Ops Champion

NAYA - 1314 york; New York (NY); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, and vision insurance

Commuter benefits

Employee discounts and free company meals

Growth opportunities

Job summary

A leading restaurant and hospitality provider in New York is seeking a dedicated leader to ensure operational excellence and manage a high-performing team. Responsibilities include driving store profitability, managing food and beverage service, and fostering positive guest relations. Ideal candidates should possess strong leadership qualities, over two years of related experience, and excellent communication skills. This role offers competitive pay, growth opportunities, and a comprehensive benefits package including medical insurance and employee discounts.

Qualifications

• 2+ years of related leadership experience at a similar caliber concept.
• Strong written and verbal communication skills; must be proficient in English.
• Adaptable in a fast-paced, challenging work environment.

Responsibilities

• Ensure store profitability by driving sales, controlling labor, and managing cost of goods.
• Hire, train, coach, and evaluate team members.
• Actively engage with guests, building relationships and addressing complaints.

Skills

Leadership

Time Management

Communication Skills

Labor Management

Customer Engagement

Tools

Microsoft Office

Gmail

Job description

A leading restaurant and hospitality provider in New York is seeking a dedicated leader to ensure operational excellence and manage a high-performing team. Responsibilities include driving store profitability, managing food and beverage service, and fostering positive guest relations. Ideal candidates should possess strong leadership qualities, over two years of related experience, and excellent communication skills. This role offers competitive pay, growth opportunities, and a comprehensive benefits package including medical insurance and employee discounts.