Shift Leader: Guest Experience & Operations

Long John Silver's; Houston (TX); On-site; USD 28,000 - 42,000; Full time

Job summary

Long John Silver's in Houston is seeking a Shift Manager to run shifts, lead crew members, and support the restaurant management team. You will help satisfy guests, develop team members, and grow sales and profits.

You will forecast sales, create schedules, manage inventory, ensure food safety, and maintain a clean, safe dining environment. The ideal candidate has strong communication, customer service, and leadership skills and can balance operations with people management.

Qualifications

• High school diploma or equivalent.
• Minimum three (3) months experience as team member.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

Responsibilities

• Run shifts and supervise team members.
• Address and resolve guest inquiries and concerns in a timely manner.
• Ensure staffing levels meet guest service requirements.
• Maintain a safe, clean, and well-functioning restaurant environment.
• Ensure proper handling and presentation of ingredients and menu items with food safety in mind.
• Forecast sales, create schedules, order and track inventory, and complete weekly reports.

Skills

Team leadership

Customer service

Staff scheduling

Inventory management

Food safety

Communication

Problem solving

Education

High school diploma or equivalent

Job description

Long John Silver's in Houston is seeking a Shift Manager to run shifts, lead crew members, and support the restaurant management team. You will help satisfy guests, develop team members, and grow sales and profits.

You will forecast sales, create schedules, manage inventory, ensure food safety, and maintain a clean, safe dining environment. The ideal candidate has strong communication, customer service, and leadership skills and can balance operations with people management.