Shift Leader: Guest Experience & Growth

Dave & Buster's Management Corporation, Inc.; Jacksonville (FL); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Competitive salary

Quarterly bonus program

Health, Dental, Vision, Disability & E

EAP

401K matching

Free food

Free gameplay

Leadership team with multiple managers

Fun work environment

Career growth opportunities

Two brands under one roof

Job summary

Dave & Buster’s Inc./Main Event Entertainment is seeking a Shift Supervisor who is responsive and empathetic to guest needs, drives innovation on the floor, and fosters collaboration among team members. The role requires knowledge of Main Event/Dave & Buster’s operations and willingness to pitch in across departments as needed.

The candidate should have 6+ months in a supervisory role or 2+ years in a similar leadership position, with a friendly demeanor and a focus on creating outstanding guest

Qualifications

• 6+ months with Main Event/Dave & Buster’s or 2+ years in a supervisory role.
• Friendly, professional demeanor.
• Ability to create an amazing guest experience.
• Valid Alcohol Seller/Server and Food Handler Certifications

Responsibilities

• Maintaining the center’s appearance through established facility cleanliness standards.
• Holding yourself and others accountable for creating a culture of high performance.
• Ability to expand job responsibilities and collaborate with others to generate ideas and improve processes.
• Attending weekly manager meetings, as needed.
• Communicating clearly and effectively in various mediums using verbal and written skills.
• Being responsive and empathetic to guest needs; maintaining guest focus while driving improvement and innovation.
• Recognizing our company's core competencies and making decisions to protect us.
• Professionally representing the company when conducting business.

Skills

Guest service

Leadership

Problem solving

Communication skills

Time management

Hospitality

Job description

Dave & Buster’s Inc./Main Event Entertainment is seeking a Shift Supervisor who is responsive and empathetic to guest needs, drives innovation on the floor, and fosters collaboration among team members. The role requires knowledge of Main Event/Dave & Buster’s operations and willingness to pitch in across departments as needed.

The candidate should have 6+ months in a supervisory role or 2+ years in a similar leadership position, with a friendly demeanor and a focus on creating outstanding guest