Restaurant Operations Leader — Elevate Guest Experience

Main Event; Oklahoma City (OK); On-site; USD 52,000 - 61,000; Full time

Benefits offered by this job

Competitive salary

Quarterly bonus program

Health, Dental, Vision

Long & Short-term Disability

Employee Assistance Program

401K matching plan

FREE food

FREE gameplay

FUN work environment

Job summary

Dave & Buster's Inc./Main Event Entertainment is seeking a Restaurant & Operations Manager to lead strategic initiatives, operating standards, and guest experience in a fast-paced entertainment venue. You will supervise a diverse team, communicate with guests, and drive performance through proactive leadership.

The role demands ability to handle high-volume days, weekend/nights/holidays work, and a strong focus on delivering memorable guest experiences. Equal opportunity employer.

Qualifications

• 21+ years of age.
• 2+ years of Restaurant/Hospitality Experience.
• Proficient in managing the cost of goods sold and labor.
• Ability to lead a team to create a memorable guest experience.
• True leadership capabilities.
• The ability to work weekends, nights, and holidays.
• Not afraid to work in a fast-paced, noisy environment with distracting conditions.

Responsibilities

• Developing and leading hourly team members to exceed guests’ expectations.
• Demonstrating proactive leadership by ensuring positive staff and guest experiences through personal interactions.
• Interacting with guest service-focused team members in areas of recruiting, hiring, coaching, training, and contentious professional development.
• Living our core values along with leading others to do so while collaborating with the management team to achieve high-quality and timely results.

Skills

Leadership

Team management

Guest experience

Communication

Cost control

Job description

Dave & Buster's Inc./Main Event Entertainment is seeking a Restaurant & Operations Manager to lead strategic initiatives, operating standards, and guest experience in a fast-paced entertainment venue. You will supervise a diverse team, communicate with guests, and drive performance through proactive leadership.

The role demands ability to handle high-volume days, weekend/nights/holidays work, and a strong focus on delivering memorable guest experiences. Equal opportunity employer.