Restaurant Operations Leader: Elevate Guest Experience

Dave & Buster's Management Corporation, Inc.; Columbia (MD); On-site; USD 62,000 - 73,000; Full time

Benefits offered by this job

Competitive salary

Quarterly bonus program

Health, Dental, Vision, Disability

Employee Assistance Program

Buster’s Legacy Fund

401K matching

Free food

Free gameplay

Growth opportunities

Two brands under one roof

Job summary

Dave & Buster's / Main Event Entertainment is seeking a Restaurant & Operations Manager. You will provide leadership, supervise operations, and drive guest satisfaction in a fast-paced, multi-faceted entertainment environment.

Responsibilities include leading hourly staff, hiring, coaching, and aligning with core values to deliver high-quality results. The role requires energetic leadership, weekend/night/holiday availability, and a focus on guest experiences across venues within this dual-brand

Qualifications

• 2+ years of restaurant/hospitality experience.
• Proficient in managing COGS and labor.
• Ability to lead a team to create memorable guest experiences.
• Willing to work weekends, nights and holidays.
• Thrives in a fast-paced, noisy environment.

Responsibilities

• Developing and leading hourly team members to exceed guest’s expectations.
• Demonstrating proactive leadership by ensuring positive staff and guest experiences through personal interactions.
• Interacting with guest service-focused team members in areas of recruiting, hiring, coaching, training, and professional development.

Skills

Leadership

Guest experience

Staff development

Communication

Job description

Dave & Buster's / Main Event Entertainment is seeking a Restaurant & Operations Manager. You will provide leadership, supervise operations, and drive guest satisfaction in a fast-paced, multi-faceted entertainment environment.

Responsibilities include leading hourly staff, hiring, coaching, and aligning with core values to deliver high-quality results. The role requires energetic leadership, weekend/night/holiday availability, and a focus on guest experiences across venues within this dual-brand