Shift Lead - Coffee & Guest Experience

Ziggi’s Coffee, LLC; Broomfield (CO); On-site; USD 38,000 - 52,000; Full time

Job summary

Ziggi’s Coffee, LLC is seeking an Assistant Manager to act as a proactive, guest-focused leader. Working with the General Manager, you will uphold operational excellence, support staff development, and foster a positive store culture centered on coffee and people.

You will lead by example, manage day-to-day operations, and ensure service quality while guiding new hires and maintaining a safe, inclusive environment for both guests and team members.

Qualifications

• 3–6 months of leadership experience in a coffee shop, café, or similar fast-paced setting (Ziggi’s experience preferred).
• Strong grasp of daily store operations, drink quality standards, and service fundamentals.
• Able to lead by example, give and receive feedback, and step into any role as needed.

Responsibilities

• Partner with the General Manager to lead the team and maintain day-to-day operations.
• Support new hire onboarding, hands-on training, and continual team development.
• Foster a safe, inclusive, and positive work environment that prioritizes guest experience and team well-being.
• Communicate consistently and clearly with the General Manager, store owners, and team members.
• Execute administrative duties including ordering inventory, preparing deposits, and entering invoices.
• Assist in upholding health, safety, and cleanliness standards across the store.
• Step into leadership during GM absences and serve as a reliable decision-maker on shift.

Skills

Leadership

Operations

Communication

Customer service

Tools

POS Systems

Inventory software

MS Office

Job description

Ziggi’s Coffee, LLC is seeking an Assistant Manager to act as a proactive, guest-focused leader. Working with the General Manager, you will uphold operational excellence, support staff development, and foster a positive store culture centered on coffee and people.

You will lead by example, manage day-to-day operations, and ensure service quality while guiding new hires and maintaining a safe, inclusive environment for both guests and team members.